Troubleshooting Your Precious Cargo Alert Device

Connecting for the First Time If you’re unable to connect during initial setup:

• Ensure the device is securely plugged into your vehicle’s OBD-II port.
• Confirm that your phone is not connected to your vehicle’s internal Bluetooth system. This can interfere with the app’s ability to detect the device.
• Once the connection is successfully established, you may reconnect to your internal Bluetooth as usual.

Bug or Error Messages If you receive any messages related to system bugs or unexpected behavior:

• Clear your app cache to remove any temporary data that may be causing issues.
• If problems persist, uninstall the Precious Cargo Alert app and reinstall it from the Google Play Store.
• Make sure your phone’s operating system and the app are both updated to the latest versions.

Still Need Help? If you’re unable to resolve the issue using the steps above, please contact our Customer Support team:

• Email: Support@SafetyDevicesllc.com
• Response Time: Please allow up to 48 hours for a reply. Our support team is not available on weekends, so inquiries received Friday evening through Sunday will be addressed on the next business day.

We’re committed to helping you protect what matters most. Thank you for your patience and for choosing Precious Cargo Alert.